Luggage & Lost Property Policy

Luggage Allowance

Tell us the number and size of suitcases, hand luggage, pushchairs, mobility aids, instruments and sports equipment before accepting a quotation. The exact allowance depends on the vehicle and layout supplied. Passenger seat capacity does not guarantee space for a particular luggage load.

Safe Storage

Luggage must fit safely in the designated storage areas and must not block aisles, exits, seat belts or the driver’s view. Passengers cannot insist on unsafe loading or exceed the vehicle’s authorised limits. Reasonable personal hand items may be carried only where they can be safely secured under the operator’s instructions.

Special Items & Mobility Aids

Declare bulky, fragile, valuable or unusual items in advance. Agree any special handling with the operator. Mobility equipment and disability-related requirements will be considered under our Accessibility Policy and applicable law, rather than treated simply as ordinary excess luggage.

Before leaving the Vehicle

Check your seats, overhead areas and luggage collection before departure. Keep essential documents, medication and valuables accessible and under your control. These practical precautions do not exclude any legal responsibility for loss or damage.

Reporting Lost Property

Contact info@vipluxurycoaches.com or use the telephone contact menu with the booking reference, travel date, likely location and a description of the item. Avoid sending unnecessary sensitive details. We will ask the relevant operator to check and explain the result and any collection options; recovery cannot be guaranteed.

Collection & Costs

Ownership may need to be established before release. Agree any delivery or postage cost before an item is sent. Items remain subject to the holding operator’s lawful retention and disposal procedures, which should be explained when the item is located. No fixed retention period or automatic fee is asserted in this policy.

Loss, Damage & Concerns

Report loss or damage promptly with relevant details and evidence. Responsibility and any remedy depend on the circumstances, applicable law and the agreed booking terms. This policy does not impose a blanket exclusion of liability for luggage.